CorePower Yoga - NoMad

Debated whether to give a 2 or a 3. I think clases are a 5 because the instructors are really good, and it’s a great workout. However, whatever happened to the facilities?? Whoever manages this chain is not doing a great job. Is it too much to ask to have someone clean the bathroom? Also they need to clean and mop the floors between classes. Noting that this is not specific to Nomad. Went to the studio at Bryant Park and it was a similar experience.

The workers here were rude, and the overall energy was unpleasant. I was paying for a mat, and the woman assisting me had the audacity to remind me to wait until it showed as "accepted," as if it was going to decline or something. This felt like racial profiling, as if she assumed I might try to leave without paying. I doubt she would have said that to a white woman. I was already running late for my class, and the woman was not being helpful. Instead of assisting me in finding a spot, she was more concerned with making sure I didn’t accidentally hit another woman with my yoga mat, as if I wasn’t already struggling. Of course, the other woman was white. Feeling unwelcome and frustrated by the negative energy, I decided to leave. I didn’t feel valued as a customer, and I genuinely disliked the atmosphere. To make matters worse, the studio refused to refund me for the stinky mat. Such a bad location. Rockefeller is better!

I have been to many corepower locations in several different states and this one was by far the worst I’ve been to. The studio space was weirdly laid out, the mats smelled, and the instructor had the thermostat at 102 for a C2. There were no locks to be found even after I asked, the shower was covered in mold and had a cockroach and wouldn’t drain properly, and I saw someone barely spraying the mats on my way out (which explains the smell). I understand not many people use the showers but they still need to be maintained. For what they charge for classes in New York these are pretty abysmal cleanliness standards.

This place néeds a receptionist and a cleaning person. Here at 11:59 for the 12 pm class. The door is locked. Come at least 5 min before otherwise you will not get in

As a longtime enthusiast of CorePower Yoga, returning after multiple ankle surgeries was meant to be a revitalizing experience. However, my first day back was very disheartening. The lack of attention to basic needs was evident from the start. Whomever checked me in the front desk didn’t inquire about necessities like towels or mats, there was no “Do you need anything for class?”. The state of the bathroom was beyond subpar and so were the floors. Further, when I sought a key for ANY locker for my belongings, the staff’s dismissive response was frustrating. I’d originally asked where the keys were located as from my memory, they were kept on hand keychains by the locker. So, I went back to the front and asked again when I received a condescending, “They’re in the locker,” as if I hadn’t already looked. When I returned to tell them again, they simply said they ran out and just to put my stuff in the front desk. For the premium price charged for classes, I expected a higher standard of service. It’s disappointing that such fundamental aspects of the customer experience were overlooked. I will likely avoid this location moving forward.